Customer FAQs

Q. Does a firm mattress offer the best support?

A: No. The best support is achieved when your mattress conforms exactly to the natural contours of your body. A mattress should fill in the “arch areas” (lumbar and knee regions) without pushing against sensitive pressure areas such as shoulders and hips.

Q. What is the main difference between NaturaLatex™ and other latex mattresses?

A: The main difference with Natura mattresses lies in their comfort, otherwise known as the “surface feel.” We use temperature-regulating wool in all of our mattresses – it wicks moisture away so you can rest in cool, dry comfort. And because wool is springy and cushioning, pressure points are relieved far beyond what latex or memory foam can do alone.
(Please note: comfort does not indicate level of support. All Natura mattresses offer perfect, contouring support in the mattress core.) The most comfortable mattress will be a personal choice, depending on how plush you like your mattress surface to be.

Q. I have some questions about my current Natura mattress. How do I make a warranty claim?

A: If you have a warranty claim, please contact the retailer where you purchased your Natura mattress. Our Customer Service line is always open and happy to answer any additional questions. For more information about our warranty: Natura_10ans_garantie_FR-AN

Q. How do I care for my Natura wool-filled bedding products?

A: Unless otherwise stated on the label, most Natura wool-filled bedding products are not machine wash and dryable. Natura wool-filled bedding can be spot treated with lukewarm water and mild detergent. Gently hand-squeeze excess water from product. DO NOT twist or wring product. Lay flat to dry. Some products can also be dry cleaned, following strict instructions on the care label.

Q. I took my Natura wool-filled bedding to be dry-cleaned and they ruined it. What should I do?

A: Natura wool-filled duvets and mattress pads can be successfully dry-cleaned following the exact instructions on the care label. Please check with your dry-cleaner regarding their damage/replacement policy. Our Customer Service team is always happy to answer any questions.

Q. I have trouble with my adjustable bed remote control, what can I do?

A: Our Programming mode for remote control is avaible here: Natura_SynchronisationTelecommande_bilingue. If you have other inquiries, please contact our customer service.